In both experiences, the support team had a long list of “worst customers ever”. In both experiences, the job of dealing with the worst of the worst was mine.
I know exactly how these people feel...
Sunday, August 4, 2013
It Gets Worse...
Watching this instantly brought me back to the two horrible experiences I have managing customer support teams. One was to support professional business owners who bought our industry-specific product. The other was to support (usually non-technical) consumers who bought our (very technical) product.
In both experiences, the support team had a long list of “worst customers ever”. In both experiences, the job of dealing with the worst of the worst was mine.
I know exactly how these people feel...
In both experiences, the support team had a long list of “worst customers ever”. In both experiences, the job of dealing with the worst of the worst was mine.
I know exactly how these people feel...
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