Sunday, August 4, 2013

It Gets Worse...

Watching this instantly brought me back to the two horrible experiences I have managing customer support teams.  One was to support professional business owners who bought our industry-specific product.  The other was to support (usually non-technical) consumers who bought our (very technical) product.

In both experiences, the support team had a long list of “worst customers ever”.  In both experiences, the job of dealing with the worst of the worst was mine.

I know exactly how these people feel...

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