I have two recent stories of postal efficiency I thought you might find amusing.
1) I placed an order with an East Coast company. Because it is quite valuable, the order is shipped insured and registered with the USPS. So the order is picked up from the vendor and I get a tracking number. Which I punch into the USPS tracking system. and for nearly 2 weeks it simply says "Picked up at...." Doesn't indicate it actually went anywhere etc. I call the USPS support number and got informed that although each time that package changes hands, a USPS employee has to sign for it, that does not mean they have to enter it into the tracking system. But don't worry, they have a really good record with registered mail. So, a tracking system they don't bother to use? Nobody seems concerned there is a package worth several thousand dollars that they have no idea where it might be? Oh, and why it takes 2 weeks, I was informed it sometimes takes awhile to get someone to sign for it at each office.
2) In my neighborhood we have several USPS owned mailboxes. You know the ones with several slots to serve multiple homes. Well, one day, the post that holds one up rusted through and it fell over. For a few weeks, the delivery guy continued to use it, and a 45 degree angle as it was resting on some other utility box. Well, with great difficulty we contact the local post office to inform them their box has broken. We were promptly informed that the post office didn't have enough money to continue to maintain them and that the neighborhood association would have to fix it. Sigh. So we have a welder come cut the rusted part of the post and put it back together. Well, guess what, the post office carrier then refused to deliver mail to it as it was now 8 inches shorter than regulation. So we got a letter informing us that we had to maintain it to USPS regulations.
can there be any more inefficient organization? One with more sense of entitlement?
I have two recent stories of postal efficiency I thought you might find amusing.
ReplyDelete1) I placed an order with an East Coast company. Because it is quite valuable, the order is shipped insured and registered with the USPS. So the order is picked up from the vendor and I get a tracking number. Which I punch into the USPS tracking system. and for nearly 2 weeks it simply says "Picked up at...." Doesn't indicate it actually went anywhere etc. I call the USPS support number and got informed that although each time that package changes hands, a USPS employee has to sign for it, that does not mean they have to enter it into the tracking system. But don't worry, they have a really good record with registered mail. So, a tracking system they don't bother to use? Nobody seems concerned there is a package worth several thousand dollars that they have no idea where it might be? Oh, and why it takes 2 weeks, I was informed it sometimes takes awhile to get someone to sign for it at each office.
2) In my neighborhood we have several USPS owned mailboxes. You know the ones with several slots to serve multiple homes. Well, one day, the post that holds one up rusted through and it fell over. For a few weeks, the delivery guy continued to use it, and a 45 degree angle as it was resting on some other utility box. Well, with great difficulty we contact the local post office to inform them their box has broken. We were promptly informed that the post office didn't have enough money to continue to maintain them and that the neighborhood association would have to fix it. Sigh. So we have a welder come cut the rusted part of the post and put it back together. Well, guess what, the post office carrier then refused to deliver mail to it as it was now 8 inches shorter than regulation. So we got a letter informing us that we had to maintain it to USPS regulations.
can there be any more inefficient organization? One with more sense of entitlement?
Larry