Sunday, July 15, 2018

Tesla Model X...

Tesla Model X...  Our Model X is still in the shop, as the techs haven't yet figured out the source of one problem I reported.  That problem: sometimes as I start a trip, the cruise control won't work.  Also the center console isn't showing a picture of the road, with other cars detected.  I infer that the sensor system is therefore not working, as that's the source of the data for both observed issues.  A few miles after starting, both issues just go away, and everything works as usual.

The techs could not replicate this problem, of course (isn't it always like that?).  However, the Model X apparently has quite a bit of logging internally, and they were able to see the evidence of the problem in that log (and, incidentally, convince themselves that I wasn't some kind of nut).  So the techs kicked this up to engineering.  The first group of engineers to examine issue, late last week, couldn't figure out what was going on.  So they kicked it up to “zone”, which, I'm told, is internal Tesla-speak for “the real engineers, the ones who actually know what they’re doing”.  I'm told that escalation to “zone” is quite unusual.  It figures that such weirdness would be visited upon me!  The plan as of Friday was to wait out the day on Monday (tomorrow) to see if “zone” comes back with some kind of answer.  If they do, then they'll fix the problem and I can have my car back.  If they don't, then the techs will finish servicing my car and give it back anyway – and whenever “zone” finally decides to grace us with some feedback we'll decide what to do next.

Which means that we've been stuck with the Audi A6 since Wednesday.  I'm ready to find me a great big power hammer somewhere and squish the damned thing!

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