Friday, January 3, 2014

Bad Web Behavior Alert: FTD Florists...

Bad Web Behavior Alert: FTD Florists...  Back in early November, I used the FTD web site to order flowers for my mother-in-law.  The flowers were great, no problems there.  But what followed was not great at all: a veritable flood of emails, sometimes as many as three a day, urging me to buy more flowers for a variety of contrived reasons.  That by itself wouldn't irritate me; this sort of thing happens all the time.  That's why there's an “unsubscribe” feature on just about every legitimate commercial web site.  So I unsubscribed from FTD.

And, as you've probably guessed, the emails continued unabated.  So I tried unsubscribing again – and noticed, in a tiny font, a little sentence under the giant “Unsubscribe” button.  This sentence said, basically, that if you really want to unsubscribe, click on this unreadably-small link.  What the giant Unsubscribe button is for remains a mystery.  So I clicked on the tiny link, and followed the on-screen directions, and still the emails continued.  Fewer of them, but still an annoyingly large number.  So I went through the rigamarole again, re-entering my email address (twice for verification!), only to be told that this email was already removed, but if I wanted to unsubscribe to everything from FTD, then click on yet another (also tiny) link.  This morning, I did that – and I also added a filter to my gmail account to automatically delete any email that comes from

Folks from FTD, should you find your way here: your incredibly rude web behavior just cost you a customer.  And don't bother emailing me; it will just be deleted by my quite reliable, and very easy to set up, gmail filter...


  1. And why I love having my own domain.. each of these commercial sites get their own email address so I can track who they sell 'their' email to as well and block it specifically

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